Terms & Conditions
Agreement
By entering this site you agree to abide by the terms and conditions of use thereof. Your access and use of Equation Osteopathy and the website www.equationosteopathy.com is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the service. By becoming a physical patient at Equation Osteopathy you confirm that you have read, understood and therefore agree to our Terms and Conditions and accept our Privacy Policy. The use of www.equationosteopathy.com is at your sole risk.
Links to other websites
www.equationosteopathy.com may contain links to third-party websites or services that are not owned or controlled by Equation Osteopathy. Equation Osteopathy has no control over, and assumes no responsibility for the content, privacy, policies, or practices of any third party websites or services. You further acknowledge and agree that Equation Osteopathy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of, or reliance on any such content, goods or services available on or through any such websites or services.
Availability
We aim to keep the online bookings page up to date at all times, but if a discrepancy does arise please contact us directly. As expressed we will endeavour to find appointment times to suit you, however appointments made that are not initially available online will be at the discretion of the Osteopath booking them on your behalf. We reserve the right to refuse treatment at any time.
Children U16
Children under 16 must have a chaperone in attendance. Please email info@equationosteopathy.com for more information.
Cancellation
We aim to keep the online bookings page up to date at all times, but if a discrepancy does arise please contact us directly. As expressed we will endeavour to find appointment times to suit you, however appointments made that are not initially available online will be at the discretion of the Osteopath booking them on your behalf. We reserve the right to refuse treatment at any time.
Late Arrivals
If you arrive more than 10 minutes late for an appointment you may be refused treatment due to the time constraints of subsequent appointment start times. Please note that if you are treated the treatment may have to be cut short due to the above reason. You will be made aware of this on arrival. No discounts shall be given for late arrivals and / or resulting shortened treatments.
Complaints Procedure
We ask you to bring up any complaints with your practitioner first and we will endeavour to put right what you feel has gone wrong, if you still feel that you would like to move forward with a complaint then the clinic will guide you through this.
Letter requests / Referrals
In the event that you request a headed letter or form from one of our practitioners in order for referral, insurance renewal or legal reasons, we reserve the right to charge up to £50 per letter. Letters or forms can take up to 14 days to complete.
Insurance Companies
We are registered with multiple insurance companies such as Cigna, WPA, Aviva, Vitality as well as many others. If you are claiming through insurance you must pay upfront in full after your treatment. Equation Osteopathy will then provide you with a detailed invoice, via email, in order for you to submit to your insurance company and be reimbursed directly by them. We will not be able to submit these invoices on your behalf. It is recommended that you contact your health insurance provider first for confirmation that your policy covers treatment. We accept no liability for payment shortfalls in relation to our standard fees (as advertised on this website) when claiming.
Below are some examples why your insurance company may not pay an invoice after having received treatment.
As with most kinds of insurance policy it is likely that you may have an excess. Your insurance company may take this excess rather than pay your treatment.
You may have reached your maximum benefit. If your policy limit is £250 and the value of your treatment sessions goes over this you will have to pay the outstanding amount.
Your insurance company may decide to limit the number of treatment sessions you are allowed. If so you will need to pay for all treatment sessions outstanding.
Your insurance company may not allow you to have 2 appointments on the same day.
If you do not have the relevant authorisation, or if your employer has to authorise treatment, then you may not have this benefit available until it is authorised. If so you will need to pay for treatment until this is resolved.
If you have any questions about these terms and conditions please contact us at info@equationosteopathy.com